Terms &
conditions

OBZOR Beauty Atelier is operated by In Flow In Love, s.r.o., company ID 11654058, registered office Nové sady 988/2, 602 00 Brno, registered with the Regional Court in Brno, file C 123848. Premises: Vančurova 25, 615 00 Brno. Contact: atelier@obzorbrno.cz.

We provide the cosmetic services described in the treatment catalogue, in person at the atelier at the booked time, so there are no delivery costs. Products are sold only at the atelier. Prices are in CZK and final; we are not VAT registered.

You can book online up to 90 days ahead. The contract is made when the booking is confirmed; we e-mail you the confirmation with these terms attached.

Online when you book, by card (Visa, Mastercard, Maestro), Apple Pay, Google Pay or online bank transfer. The payment is processed by the ThePay payment gateway; data transfer is secured by SSL/TLS and 3-D Secure. We never see your card details. An unpaid booking is released after 30 minutes.

Or on site at the atelier, in cash or by card. No payment method carries a surcharge.

Free of charge up to 24 hours before the appointment, via the link in the confirmation e-mail or by e-mail. We refund a prepaid amount within 14 days, always by the method you paid with (to your card or account), never in cash. Later cancellations only by agreement with the atelier.

A consumer may withdraw from a contract made online within 14 days of making it, without giving a reason: an e-mail to atelier@obzorbrno.cz is enough. By booking a time within this period you ask for the service to be provided before it ends. The right ends once the service has been fully provided; if you withdraw during the service, you pay its proportional part. We refund the money within 14 days by the same method you paid.

Before the treatment, tell us about allergies, pregnancy, medication or other restrictions. We may adapt or decline a treatment that could harm you.

Registered clients get 7% off treatments, and 15% off treatments done by 31 October 2026 (the atelier opening). The discount does not apply to products and discounts do not combine.

Report a defect in a service or product without undue delay, by e-mail to atelier@obzorbrno.cz or in person at the atelier. Bring or send the product to the premises at Vančurova 25, 615 00 Brno. Give your name, the booking number or receipt and a description of the defect; no form is needed. For products you can claim a defect that appears within 24 months of receipt. If the product, its packaging or instructions state a period during which it can be used (e.g. a best-before date or a period after opening), the rules on a quality guarantee apply (section 2165 of the Czech Civil Code).

A complaint cannot be accepted for a defect you caused yourself, for example by not following the recommended home care, or for a normal temporary skin reaction we warned you about. We confirm the complaint by e-mail, tell you the result by e-mail or phone and settle it within 30 days at the latest.

Disputes can be settled out of court by the Czech Trade Inspection Authority (www.coi.cz).